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    The Fluid Marketing

    Using open-ended, constantly evolving marketing tools.
    Never sitting back on acquisitions.
    Generating synergies among our unique and expert resources.

About us

An INNOVATIVE BUSINESS, specializing in consultancy and management in the spheres of CRM, DIGITAL and CUSTOMER LOYALTY.

The Fluid Approach

The starting point is the thought, the idea. A thought that becomes a strategy. Then the strategy is shared. Only then does the project take shape.
Remaining fluid, as it does not belong to any individual, but must move from one mind to another.
All departments, skill sets, experiences, minds working together.
This is Fluid Marketing.


Our clients opinion of us is the most honest reflection of what we are and the relationships we have enjoyed for years with our big clients. A reputation deriving from the consistency and success of our projects.


A project may generate immediate results but relationships produce results over time. Relationships with our clients are established on the basis of a true partnership concept: one based on long-term decisions and plans.

Real Timing

Being big means working in small time frames. Our organization is designed to draw up and present solutions that are specific and adapted to the size of the client. Making use of the most effective professionals to turn solutions into success stories.


We bring together technical, strategic, analytical, programming and web development skills. With multi-faceted professionals whose expertise ranges from the digital world to academics. What is the result? The difference between building a site and building success.

Fluid Thinking

Innovation is intuition, thought, experience, trial and error. For us, drawing up projects means conquering challenges that others have not even attempted. It is a “horizontal” thought that touches every aspect of client relations.

The Fluid Lab

ECRM’s central core is a constantly evolving flexible intelligence.
A team that offers a range of skills and synergies.
A laboratory open to experiences brought by highly skilled professionals and academics.
Our Creations

Le nostre Creazioni


Latest news about our activities


ECRM group proud sponsor of the Swiss eCommerce Conference

On november 15th we will be in Baden, near Zurich, as a sponsor and speaker at the next Swiss eCommerce ...
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Ecrm Italia launches Target Loop: Cluster Driven Digital Adv

During Retail Forum Ecrm Italia launched Target Loop, the innovative solution for managing client relationships, combining communication based on behavioural ...
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We are very proud to announce that Amilon won the award as Best Technology Initiative at the Award Cerimony held during ...
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On 25 November, the Swiss e-Commerce conference will take place in TRAFO BADEN, Switzerland. This major event is dedicated to ...
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Capability + motivation + talent: our formula is never staying the same.
For us, innovating means enriching our experience with new professionals.
If you believe you have the right spirit and capabilities, please send us your résumé.
You may get the chance to join the Fluid Team, the thinking soul of ECRM.

Apply now

Contact Info

Via Natale Battaglia 12, 20127 Milano
Tel. +39 02 365596 50
Email: info@ecrmitalia.com