• Location:
    via Battaglia 12, 20127 Milano
  • Telephone:
    +39 02 365596 50
  • Fax:
    +39 02 365596 70

Customer Knowledge Management

Knowledge is power

Have you ever invited a vegetarian to a barbecue? Forgiving in life, unacceptable in business. A profound knowledge is the base to any solid relationship with clients and new business opportunities. ECRM dedicates special efforts and years of experience to analyse and develop the potential value of any type of information.

Main Activities

  • Data Analysis
  • Reporting System
  • Reporting tools

Targeted Communication

"Against all our convictions, we discovered that our clients were a majority of women. We stopped all our 'pin-up' campaigns."

Business in Growth

"I found out that 40% of my clients bought an accessory for my product from a competitor. I understood what my product was missing, and now they buy it – complete – from me."

Pregi

What happens WITH
The managerial decisions are supported by data analysis and concrete facts.

Pregi

What happens WITHOUT
Wasting your 'know how' often lost somewhere in the company.

» back to business areas