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    Redefine Relationship Marketing


    We design new processes and offer the best innovative and effective technology solutions
    to unlock the value of the relationship between a company and its clients,
    starting from data and transforming it into actions and concrete results.

    We innovate to be relevant, always-on and omnichannel.
    Technology, execution excellence and continuous improvement are our DNA.
    We deliver results. Beyond CRM. Beyond Loyalty. Beyond Rewards.

About us

We at Ecrm Italia, part of ECRM Group, are a Modern Marketing & Technology company that combines more than two decades of experience with innovation on CRM, Customer Loyalty, Data Analysis and Digital Rewards & Gifting, natively integrated within the Group capabilities. We have a data-driven and full-digital approach, strongly oriented to results and firmly anchored to a solid technology backbone. We are a rapidly growing team of more than 60 permanent professionals, a wide network of partners and academic collaborations, with a variety of valuable skills to deliver unique projects and actionable results to our clients.

What we do

Strategy

To help our Clients to design their roadmap to performance.

Keyword: Tailored

  • CRM Strategy
  • Maturity Assessment
  • Evolutive Roadmaps
  • Loyalty Programs Design
  • Lifetime Value Analysis
  • Customer Journeys

Execution

To support our Clients to execute their digital transformation projects with the right quality, reduced time-to-market and cost effectiveness.

Keyword: Efficiency

  • Data Analysis and Reporting
  • Campaign Management
  • Operational Support to Loyalty Programs
  • Support to Implementation

Products

Capitalizing on our industry experience, our ready-to-use products to satisfy specific business requirements.

Keyword: On-the-shelf

    Work in progress


Keyword: Tailored

Keyword: Efficiency

Keyword: On-the-shelf


  • CRM Strategy
  • Maturity Assessment
  • Evolutive Roadmaps
  • Loyalty Programs Design
  • Lifetime Value Analysis
  • Customer Journeys
  • Data Analysis and Reporting
  • Campaign Management
  • Operational Support to Loyalty Programs
  • Support to Implementation
    Coming soon


Our main Partners

News

Latest news about our activities

ECRM group proud sponsor of the Swiss eCommerce Conference

On november 15th we will be in Baden, near Zurich, as a sponsor and speaker at the next Swiss eCommerce ...
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Ecrm Italia launches Target Loop: Cluster Driven Digital Adv

During Retail Forum Ecrm Italia launched Target Loop, the innovative solution for managing client relationships, combining communication based on behavioural ...
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AMILON WON THE BEST TECHNOLOGY INITIATIVE

We are very proud to announce that Amilon won the award as Best Technology Initiative at the Award Cerimony held during ...
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ECRM & AMILON AT THE SWISS E-COMMERCE CONFERENCE

On 25 November, the Swiss e-Commerce conference will take place in TRAFO BADEN, Switzerland. This major event is dedicated to ...
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Talent

Capability + motivation + talent: our formula is never staying the same.
For us, innovating means enriching our experience with new professionals.
If you believe you have the right spirit and capabilities, please send us your résumé.
You may get the chance to join our Team, the thinking soul of ECRM.

Apply now

Contact Info

Via Natale Battaglia 12, 20127 Milano
Tel. +39 02 365596 50
Email: info@ecrmitalia.com